Right of withdrawal of the Buyer Fooodle.it
a) Exercise of the right of withdrawal
The Customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except in the cases of exclusion provided for in the following paragraph (b).
Specifically, pursuant to art. 52 and ss. of the Legislative Decree 206/2005 ( so-called Consumer Code ), the Buyer will have the right to exercise this right, in relation to specific products, other than those listed in the following paragraph (b), provided that, after delivery, such products do not have been opened or their seals have not been altered.
To exercise the right of withdrawal, the Buyer must send the Seller, within 14 days from the date of delivery of the products covered by the purchase order, a written communication by certified e-mail, or by registered letter with return receipt, inserting the following subject: "Exercise of the right of withdrawal", expressly declaring in the email communication their will to withdraw and providing the following additional information:
I. purchase order number and purchase date;
II. delivery date of the purchase order;
III. the name and address of the Buyer;
IV. the indication of an e-mail and telephone number of the Buyer;
V. code of the article or of the items purchased and for which the right of withdrawal is to be exercised.
The right of withdrawal applies to the product purchased in its entirety; therefore, if the product is made up of several components or parts, the right of withdrawal cannot be exercised only on part of the product.
Upon receipt of the communication to exercise the right of withdrawal, the Seller will open a file for the management of the return and communicate to the Buyer the instructions on how to return the products which will take place by courier indicated by the Company itself no later than the term of 14 days from the date of communication of the exercise of the right of withdrawal and with return costs charged to the Buyer.
In case of exercise of the right of withdrawal, the full amount of the returned products will be reimbursed to the Buyer within 14 days from the day on which the Seller was informed of the Buyer's decision to exercise the right of withdrawal.
The Seller will proceed with the reimbursement of the amount paid, with the exception of shipping costs, after checking the integrity of the product.
The refund will be made using the same payment method used by the Buyer.
b) Cases of exclusion of the right of withdrawal
Pursuant to art. 59, paragraph 1, letter d and e, of the Legislative Decree 206/2005 ( so-called Consumer Code ), the right of withdrawal is excluded in relation to:
a) goods purchased by a "non-consumer " Buyer, in accordance with the provisions of art. 3, paragraph 1, letter of the Consumer Code and / or requesting an invoice;
b) assets that are likely to deteriorate or expire rapidly;
c) sealed goods which cannot be returned for hygienic reasons or related to health protection and which have been opened after delivery.
The right of withdrawal is totally lost if the returned product is not intact, that is:
- lack of original packaging;
- absence of integral elements of the product;
- damage to the product for reasons other than transport.
The right of withdrawal does not apply to the supply of food which, by its nature, cannot be returned or is liable to deteriorate or expire rapidly.
The Buyer, in particular, is informed and accepts that the right of withdrawal does not apply to the supply of foods which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly.
The products that “risk deteriorating or expiring rapidly” include all food products, as the characteristics and qualities of these types of products are subject to alteration also as a result of inappropriate storage.
Therefore, for reasons of hygiene and the protection of Users, the right of withdrawal is only applicable for products purchased through the "Fooodle" platform that can be returned to the Seller, intact in their respective seal and returned without danger to the health of Consumers.